Restaurant and Hospitality
Our restaurant and hospitality programs are dedicated to serving the unique needs of restaurant operators. We understand the importance of each component of the dining experience–from food quality and suggestive selling to atmosphere, menu choices and service. We give you a 360° view into your guest experience and combine it with actionable recommendations that drive real improvements in loyalty, check size, frequency of visit and word-of-mouth recommendation.
We service fine dining, casual dining, fast casual and quick service restaurants with our integrated suite of products.
Our OnSight evaluation and action solutions allow you to:
- Assess operational performance in areas including wait time, item up-selling and cleanliness
- Measure order speed and accuracy in the restaurant or at the drive-thru
- Understand guest attitudes and perceptions on topics including menu selection, food quality and service
- Track overall guest satisfaction and likelihood of recommending to others
Our InSight solutions allow you to:
- Identify areas for operational improvement with the highest impact on guest satisfaction and loyalty
- Uncover additional revenue opportunities
- Highlight top performing locations across your organization and identify the drivers of that success
- Automatically deliver performance-based training or rewards at the restaurant level